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"My car broke down today on my way into Baker City. After calling Superior Towing dispatch they assigned Terry to come help me out. Before he headed out Terry called me to verify where I was and what was the situation so he could make sure to bring the right tow truck and anything else that would be needed. Terry showed up super quick and hooked up my vehicle. He let me and my dog ride in the cab with him on the way into town, we had a great chat which helped take my mind off the car being broken. He was super friendly, took me to the auto shop I had chosen and since it was after hours included his business card with my keys in the after hours drop box just in case the shop had any questions. After all that he gave me and my pup a ride to our hotel. Overall extremely professional and friendly encounter on what was a pretty stressful day. I'd recommend Superior Towing to anyone in the area. Great service and reasonable prices. Thanks Terry!"
"Terry is a nice guy. He helped us out and we’re very happy with his help.”"
"I recently experienced truly outstanding customer services from Kris at Superior Towing. After a long drive in our pickup pulling our fifth-wheel RV, we stopped at a grocery store in Baker City. When we returned to our pickup, it would not start. It was after 5:00pm. I made one call to Superior Towing. Within fifteen minutes, Kris arrived. First, he pulled our pickup to the repair shop I asked him to take it to. Then, he went back to their shop, got a different towing truck and he towed our fifth-wheel up to our house and parked it in the driveway! Great friendly service at a reasonable price. Thank you Superior Towing."
"Called AAA when my truck and trailer broke down outside of Baker City. They sent Terry with Superior Towing and I couldn’t have been happier. He showed up very quickly, calmed my nerves, and had a smooth ride to the Toyota Dealership in Ontario. Couldn’t have gone any better. Thank you!"
"Superior Towing truly went above and beyond when I needed help. From the very beginning, they were quick to arrive, but there was never a sense of hurry in the way they treated me. They were calm, patient, and steady in a way that instantly made me feel more at ease. In a moment that could have been stressful and overwhelming, they created a sense of comfort that reminded me of the way an older brother would step in to take care of things.
It was not just about towing a vehicle, it was about the way they carried themselves, the kindness in their words, and the care they showed in making sure I understood what was happening. They explained things clearly, never made me feel like a burden, and kept a gentle sense of humor that lightened the air without ever feeling forced.
By the time everything was handled, I did not feel like I had simply dealt with a towing company, I felt like I had been helped by people who truly cared about their neighbors. That kind of service is rare and it deserves to be recognized. If you ever find yourself in need, Superior Towing is the kind of company you can trust to show up with skill, professionalism, and heart."